Senior User Experience Analyst

Senior User Experience Analyst

As a Senior User Experience Analyst, you will partner with Strategic, Solutions, Development, and Data platform colleagues to create innovative and intuitive digital products that deliver our clients’ best-in-class user experience and usability, internally and externally. We undertake a wide spectrum of activities, from discovery and research, through definition, ideation, and design, to managing design systems and delivering interactive prototypes and high-fidelity designs to our development partners.

Role & Responsibilities:

• Leads meetings with users, clients, product sponsors and technology to understand project requirements.
• Plans and performs UX research, define Intelligent Automation(IA), user journeys, and create personas.
• Identifies metrics and data that can support decision-making, guiding tech partners where needed to add necessary metrics.
• Works closely with all stakeholders and development teams to brainstorm and co-create ideas, approaches and solutions.
• Performs relevant testing to validate and inform design decisions.
• Creates wireframes, prototypes, and high-fidelity designs using specialist tools such as Sketch, Figma, Miro, and the Adobe suite.
• Uses, contributes and evolves to the approved design system.
• Performs detailed handover to change management and development teams, ensuring they have all they need to implement the designs.
• Provides ongoing support to development, with regular UX review checkpoints ensuring quality and spec are as designed.
• Stays up to date with the latest UX practices, innovations, and tools.
• Ensures all designs comply with ADA/WCAG standards for accessibility.
• Delivers on time, identifying and managing risks to ensure timelines are met, and escalating where needed.
• Helps to train, support and develop junior team members.
• Confidently challenges substandard work by other team members and provides coaching and guidance to resolve.
• Identifies and articulates design and technical conflicts between colleagues and/or local stakeholders and provides issue resolution.
• Leads and provides direction on the planning, design, and execution of department processes, procedures, and training to support business processes and automate work streams as appropriate.
• Analyzes current and future system processes and/or procedures.
• Provides input/interpretation to business designs and requirements to determine optimal solutions.
• Benefits the organization through outside activities, and participates in disaster recovery planning and preparation coordination.

Minimum Requirements:

• Bachelor’s degree required in Business, Finance, Management or related discipline OR equivalent combination of education and related work experience.
• At least 5 years of relevant job experience
• Candidate cannot be a resident of CA, CO, HI, AK, PR, NJ

Desired Qualifications:

• Advanced degree or certification related to the field
• At least 8 years of relevant industry/role experience in UX and/or 3+ years of relevant job experience in banking
• Experience with bank systems, project management, vendor partnerships, and resolution of complex system issues
• Sketch, Figma, InVision, Miro, and the Adobe suite of related tools.

Desired Skills:

• Experience supporting processes and systems related to marketing, data and web analytics, online account opening, online banking, deposit and treasury functions, loan origination/loan servicing (including SBA), core system support, payments, cards, compliance (KYC, KYB, AML, BSA), and other bank functions as determined.
• Ability to make sound and timely decisions, to consistently deliver on commitments, and assume responsibility for results
• Ability to think creatively and meet challenges with resourcefulness
• Ability to prioritize competing demands and effectively manage multiple tasks and/or projects
• Takes initiative to research and resolve problems prior to asking for assistance from Manager
• Well-developed and proven organizational skills with the ability to utilize time efficiently
• Proficient in MS Office applications, including strong Excel skills, as well as Outlook, Word and PowerPoint.
• Strong knowledge of banking regulations.
• Strong analytical and problem-solving skills.
• Well-developed and proven organizational skills with the ability to utilize time efficiently
• Exceptional verbal, written, and interpersonal communication skills with the ability to apply common sense to carry out instruction and speak clearly to associates
• Absolute discretion when dealing with confidential matters
• Strong typing skills to meet the production needs of the position
• Ability to train and coach associates, as appropriate

Work Environment:

We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We take pride in bringing clarity and simplicity to our associates (employees) and clients. Our decisions are made efficiently, fairly, and locally. Our success is directly tied to the communities we serve. It is equally important for us to look through the lens of our applicants and associates to identify their individual needs.

As such, we want to share the following:

• We are committed to our core value of meritocracy and supporting our associates in growing within their role
• Flexible scheduling: Hybrid office environment, manager permitting, with traditional hours
• Must be able to work at a rapid pace while sitting for long periods of time (typically no longer than 8 hours)
• Must be able to work overtime to the extent necessary
• Must be able to travel – estimated at 5% to 10% of the time

Incentive and Benefits:

• This role is eligible to participate in the annual short-term incentive plan (STIP), with an incentive target of up to 5% of base salary.
• Insurance,
• 401k
• Associate stock purchase program,
• Paid time off
• Associate banking perks.