Senior Support Specialist

We’re seeking a Senior Support Specialist to be the backbone of our IT operations. With your expertise, you’ll maintain our network, support end users, and spearhead system improvements. If you have a knack for IT solutions and a customer-focused approach, join us and take the lead in keeping our technology on track.

Role & Responsibilities:

• Maintains close relations with end users to ensure daily business processes are continuously and adequately being supported and developed by IT.
• Supports, maintains, develops and troubleshoots the network computer and telecommunication systems, related peripheral devices and local area networks.
• Designs, configures, tests and implements network computer systems and operating system architectures.
• Analyzes and solves complex problems of network (operating) system hardware and software components.
• Creates and maintains detailed documentation and procedures governing the network computer systems and peripherals in all aspects of its utilization; ensures associates work in compliance with the documented procedures and guidelines.
• Designs, tests and implements new computer systems, operating systems and applications.
• Performs continuous research and audits to ensure continuous and high levels of performance, security and availability of network and operating systems and peripheral devices.
• Ensures regular reporting to management regarding performance and service levels of network systems, to inform responsible management about major deviations and/or corrective actions.

Requirements:

• 6+ years’ experience troubleshooting and supporting PC, hardware, desktop at an enterprise level
• Experience working with a formal ticketing system
• Extensive knowledge in working within ITSM systems and processes
• Experience and working knowledge within MS Windows 7 and above
• Understanding of network connectivity/cabling and networking, and Active Directory
• Strong knowledge of the O365 suite
• Strong communication and customer service mentality

Nice-To-Haves:

• MCSE Certification
• ITIL Certified
• Nonprofit experience