Back to all jobs

Adams Gabbert

Seeking a proactive Dispatch Analyst to serve as the first point of contact for technical support. You’ll handle issue triage, immediate troubleshooting, and problem escalation for a range of devices including PCs, tablets, and phones. Expect to document interactions thoroughly and contribute to our knowledge base. One year of customer support experience and familiarity with O365, Windows, and Active Directory required. Join us in providing exceptional service and support.

Role & Responsibilities:

  • Triage issues via telephone, email, and in-person.
  • Troubleshoots end user’s issue and resolves upon initial contact if possible
  • Escalate and allocates issues to the appropriate service technicians
  • Documents customer support activities in the ticketing system and knowledge base.
  • Troubleshoots PC, tablets, cellphones, and other devices
  • Configures and installs new PCs for customers
  • Diagnoses and repairs hardware and software issues
  • Performs data recovery from failed hardware

Requirements:

  • At least 1 year of customer support and troubleshooting experience
  • Experience with O365, Windows, Active Directory, ticketing system


    • Location: KS
    • Date posted:
    • Pay:$- $ per hour