Digital Business Analyst II

Are you a master of communication and driven by the thrill of solving complex problems? As a Digital Business Analyst II, you’ll be at the forefront of bridging the gap between internal business units and external partners to deliver cutting-edge digital products and services. With daily opportunities to provide tier 2 operational support and oversee the bank’s digital offerings, this role will keep you engaged and challenged every step of the way. If you’re ready to take your analytical skills to the next level, this is the job for you!

• Supports business processes and automates work streams as appropriate.
• Gathers requirements from the business, understands their needs, and possesses enough technical acumen to do systems configs when necessary.
• Analyzes bank’s current and future system processes and/or procedures.
• Recommends solutions to improve the client experience, increase productivity and efficiency.
• Assists with workflow planning process including design, configuration/development, testing and delivery of solutions.
• Participates in the research and evaluation of potential new vendors and technologies, and as appropriate costs and user applicability with current vendors and partners.
• Provides input/interpretation to business designs and requirements to determine optimal solutions.

Minimum Requirements:

• Bachelor’s degree required in Business, Finance, Management or related discipline OR equivalent combination of education and related work experience.
• 3+ years of relevant job experience
• Experience with bank systems, project management, vendor partnerships and resolution of complex system issues

Desired Skills:

• Experience supporting processes and systems related to marketing, data and web analytics, online account opening, online banking, deposit and treasury functions, loan origination/loan servicing (including SBA), core system support, payments, cards, compliance (KYC, KYB, AML, BSA), and other bank functions as determined.
• Strong knowledge of banking regulations.
• Strong analytical and problem-solving skills.
• Well-developed and proven organization skills with the ability to utilize time efficiently
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instruction and speak clearly to associates
• Absolute discretion when dealing with confidential matters
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write procedures and correspondence, speak clearly to clients and associates
• Strong typing skills to meet production needs of the position
• Ability to perform extensive system configurations in banking platforms
• Ability to train and coach associates, as appropriate