Account Manager

We are seeking a highly professional Account Manager with a strategic mindset to guide our clients from initial onboarding to ongoing success. This role is ideal for individuals who thrive in a consultative capacity and possess a solid background in project management, particularly within the HR technology or consultancy sectors.

Role & Responsibilities:

• Manages the 90-day implementation cycle, configuring our software to client specifications and ensuring a seamless handoff from sales to go-live.
• Builds and maintains strong client relationships, offering consistent support and strategic advice.
• Conducts comprehensive training for key users, equipping them with the skills to maximize software use.
• Collaborates with cross-functional teams to apply client feedback and identify trends, aiding in the ongoing improvement of our software.  

Experience:

• Bachelor’s degree in Business, Communication, Technology, or related fields.
• At least 3 years of experience in account management, preferably within an Employee Benefits Broker, Consulting Firm or Enterprise Software Company.
• Proven skills in project management, with experience in managing complex implementations.
• Excellent communication abilities, both verbal and written, ensuring clarity and professionalism in client communications.
• Strategic thinker with analytical skills, able to assist clients in making informed decisions and improving operations.
• Technical aptitude for software configuration and troubleshooting.

Benefits:

• Competitive salary paired with performance-based incentives.
• Full employee coverage of health benefits including medical, dental, and vision. •
• Company stock options.
• Flexible hybrid work model.
• Uncapped vacation time.
• Team events and retreats.
• Complimentary downtown Kansas City parking permit.
• A wide array of company-provided snacks, including gluten-free and vegan options.
• Premium work setup that includes a MacBook Pro, a standing desk, and an ultra-widescreen monitor.